Neighbors Federal Credit Union, Texas Dow Employees Credit Union, and
Thrivent Federal Credit Union successfully convert to DNA
Open, member-centric DNA platform and innovative surround solutions
enhance credit union efficiency while enabling more personalized
Flexible design of DNA with 24/7 real-time processing enables credit
unions to quickly deliver services for members' fast-moving lives
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ:FISV), a leading global provider of financial services
technology solutions, announced today that during a two-week period in
the fourth quarter of 2015, three credit unions successfully implemented
DNA®, a real-time, open architecture account processing
platform, along with integrated surround solutions from Fiserv. The
credit unions include: Neighbors Federal Credit Union ($724 million in
assets), based in Baton Rouge, Louisiana; Texas Dow Employees Credit
Union ($2.7 billion in assets), based in Lake Jackson, Texas; Thrivent
Federal Credit Union ($467 million in assets), based in Appleton,
Each of these credit unions is taking advantage of the flexible design
of DNA to deliver services in a way that matches the needs of their
Neighbors Federal Credit Union is leveraging the open architecture of
DNA to integrate a full complement of digital solutions from Fiserv to
drive growth, increase efficiency and better support digital services
that are in high demand by its members. The credit union has deployed
DNA with integrated functionality for online banking, mobile banking,
person-to-person and electronic payments, as well as business
intelligence, debit processing, and statement and card production
services, among others. DNAcreator® will enable the credit union to
develop and market custom DNAapps™.
"Moving to DNA will enable us to introduce new products and services
quickly as part of an omnichannel experience, allowing our members to
seamlessly engage with us at branches, on the phone, through a PC or
laptop, and on mobile devices," said Steve Webb, president and CEO,
Neighbors Federal Credit Union.
Texas Dow Employees Credit Union implemented the DNA platform and an
integrated suite of products and services to drive greater efficiency
and more personalized member service. The suite from Fiserv includes
DNAcreator and added functionality for accounting, enterprise content
management, teller and wire processing, and interactive voice response
Thrivent Federal Credit Union has a large field of membership that is
geographically diverse. The credit union implemented DNA to provide 24/7
access to lending and business banking services, while driving growth,
increasing efficiency and cultivating member relationships. Thrivent is
leveraging integrated solutions for accounting, business intelligence,
CRM, electronic payments, enterprise content management and wire
processing, among others.
"When we converted from a bank to a credit union three years ago, we
knew that our core technology would need to be upgraded, and we were
drawn to the ability of DNA to serve both banks and credit unions," said
Michael Dercks, SVP of Information Technology, Thrivent Federal Credit
Union. "With DNA, we have the flexibility needed to support new and
existing products and services to meet the needs of our members. Fiserv,
through its expertise and innovative technology, is helping us better
understand our members through the channels they use to engage us."
"DNA helps credit unions modernize their operations while enhancing the
speed and quality of member services," said Mark Sievewright, president,
Credit Union Solutions, Fiserv. "With an increased focus on delivering a
consistent and relevant multi-channel experience, credit unions can rely
on DNA and integrated best-in-class solutions from Fiserv to help them
engage members with services that keep pace with their busy lives."
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise. DNA is the first open, core
banking platform built for collaboration and has been recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. Learn more at TheSpeedofLife.com.
About Neighbors Federal Credit Union
Neighbors Federal Credit Union was founded in Louisiana in 1954, and now
has more than $724 million in assets, and nearly 80,000 members. For
more information, visit www.neighborsfcu.org.
About Texas Dow Employees Credit Union
Texas Dow Employees Credit Union was founded in Texas in 1955, and now
has more than $2.7 billion in assets, providing services to over 222,000
members. For more information, visit www.tdecu.org.
About Thrivent Federal Credit Union
Thrivent Federal Credit Union is one of the largest faith-based credit
unions in the United States, with more than $467 million in assets and
46,000 members. For more information, visit www.thriventcu.com.
Fiserv, Inc. (NASDAQ:FISV) enables clients to achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
business insights and optimization. For more than 30 years, Fiserv has
been a leader in financial services technology, and today is among
FORTUNE® magazine's World's Most Admired Companies and Forbes
magazine's America's Best Employers. For more information, visit www.fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160330005445/en/
Director, Public Relations
Director, Corporate Communications
Source: Fiserv, Inc.
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