Architect from Fiserv will enable credit union to deliver a
customized digital experience
BROOKFIELD, Wis.--(BUSINESS WIRE)--May 6, 2019--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Hughes Federal Credit Union
(Hughes) will enhance its digital capabilities with technology from
Fiserv. The credit union will utilize Architect™ from Fiserv as a
foundation for a range of online, mobile and payments services,
delivering a seamless digital experience to members.
“In a competitive market and an era of increasing expectations, it is
important that we offer a distinct set of digital banking and payments
capabilities that sets us apart from other financial institutions,” said
Rich Griesser, vice president of Information Technology, Hughes Federal
Credit Union. “The flexible Architect technology allows us to go beyond
the industry standard and customize our digital banking offerings to
create a differentiated, intelligent experience that is tailored to our
members.”
According to the Expectations & Experiences: Channels and New Entrants
consumer trends survey from Fiserv, the majority (58 percent) of
consumers now prefer to interact with their primary financial
institutions via online or mobile channels. These findings underscore
the importance of digital interactions in members’ financial lives.
Hughes selected Architect because of its open framework and flexibility.
The credit union will maintain control over its service offerings with a
digital platform that accommodates the needs of its members. The open
framework facilitates integration of additional capabilities such as
alerts, electronic bill payments and person-to-person payments, which
the credit union will offer utilizing Turnkey Service for Zelle®.
Hughes FCU will also be able to integrate services from other providers
using Architect as a foundation. This will eliminate inconveniences such
as multiple sign-ons and enable the seamless delivery of a range of
digital services.
“Our research indicates that digital interactions are preferred and have
a notable influence on how people perceive their financial institution,”
said Gerry Leonard, president, Digital Channels, Fiserv. “Hughes has
earned a reputation for service and innovation, and they are furthering
that reputation through their commitment to digital differentiation
enabled by Fiserv technology.”
In a world moving faster than ever before, Fiserv helps clients deliver
solutions in step with the way people live and work today – financial
services at the speed of life. Learn more at fiserv.com.
About Hughes Federal Credit Union
Established in Tucson in 1952, Hughes Federal Credit Union has $1.2
billion in assets and 128,000 members. Hughes is rated number one by
Forbes in their inaugural best-in-state bank and credit union ranking
and has a “Superior” 5-Star Bauer Financial rating. It is rated A+
and has been accredited by the Better Business Bureau since 1974. The
Credit Union is federally insured by the National Credit Union
Administration. For more information, visit HughesFCU.org,
or follow Hughes at Facebook.com/HughesFCU
and Twitter.com/HughesFCU.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For 35 years, Fiserv has been a trusted leader in
financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World's Most Admired
Companies® for six consecutive years, recognized for strength
of business model, people management, social responsibility and
innovation leadership. Visit fiserv.com
and follow
on social media for more information and the latest company news.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20190506005269/en/
Source: Fiserv, Inc.
Media Relations:
Marcus Hardy
Manager, Public Relations
Fiserv,
Inc.
801-823-5534
marcus.hardy@fiserv.com
Additional
Contact:
Ann Cave
Director, Public Relations
Fiserv,
Inc.
678-325-9435
ann.cave@fiserv.com