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Redesigned and renamed eCom solution — now Retail Online — provides
real-time information, premium features and advanced functionality
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Available to banks using the Premier, Cleartouch and Precision bank
platforms
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The result of in-depth market research and a Fiserv-wide design
process, Retail Online brings internet banking and electronic bill
payment together in one location
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ:FISV), the leading global provider of financial services
technology solutions, today announced that significantly enhanced
features and capabilities have been added to its consumer online banking
solution for the community banking market. To reflect the scope and
additional functionality of the upgrade, eCom™ has been renamed Retail
Online™. The enhanced solution features an advanced look and feel, new
personal financial management tools and an integrated landing page that
provides immediate access to the features customers use most often,
including CheckFree® RXP® for bill payment and
ZashPaySM person-to-person payments.
Retail Online was released in December 2010, and will be deployed by
Fiserv within its community banking platforms throughout 2011. The
company's clients running Premier have been familiar with the solution
as eCom since its introduction in 2000, as have Cleartouch clients,
although they knew the product as Retail Internet Banking for
Cleartouch. Clients running the Precision bank platform will be
introduced to the product as an additional online banking option this
spring. Going forward, these online banking solutions will all be Retail
Online.
"Consumers today expect more online self-service from their banking
relationship than ever before. The online channel is a critical
component of a bank's acquisition, retention and profitability
strategy," said Jamie Deterding, general manager, Customer and Channel
Management, Bank Solutions at Fiserv. "According to our research,
technology adoption through online channels, including e-statements,
online bill pay and person-to-person payments, results in higher
customer profitability for financial institutions. Retail Online will
help our clients stand apart in a crowded field of online competitors."
With more than three-quarters
of online households using an online banking service through their
bank, credit union or brokerage account, delivering the optimal online
user experience is critical for financial institutions. Retail Online
offers the flexibility and convenience of around-the-clock, real-time
access to account details and personal financial management tools, in
addition to streamlined navigation that takes banking customers directly
to the information they need.
Performing financial tasks takes fewer clicks, thanks to Retail Online's
enhanced landing page where consumers can pay bills using CheckFree RXP
from Fiserv and make person-to-person payments through ZashPay. From the
landing page, consumers can also view a snapshot of their spending
habits, get account balances, transfer funds between accounts and more.
In addition to up-to-date features and functionality, Retail Online
boasts a fresh look and feel, with a visually appealing and
user-friendly format. The latest enhancements to the solution were
based, in part, on an in-depth ethnographic
study of online banking consumers that showed a desire for a more
sophisticated experience that goes beyond generic services.
To provide consumers with a snapshot of their spending activity, a
personal financial management tool called the Spending Report displays
categorized transactions in a pie chart available on the Retail Online
landing page. A December 2009 Fiserv survey showed that while there is
strong demand among consumers for personal financial management tools,
concerns were expressed about sharing personal information with
third-party service providers. Because Retail Online's financial
management features are available through the financial institution,
consumers benefit from enhanced security and greater peace of mind.
For financial institutions that utilize Retail Online, flexible,
customizable branding options help maintain a consistent look and feel
throughout an organization's website. Additional services are also
available to Fiserv clients, including marketing assistance, consumer
education and customer-facing materials.
These latest enhancements are the result of in-depth market research and
a Fiserv-wide design process that incorporated user-experience elements
from the Corillian Online banking platform, Retail Online and other
Fiserv online solutions. Working together, Fiserv was able to apply the
best ideas from usability and design groups throughout the organization,
in addition to industry-wide best practices and consumer research.
Additional Resources
About Fiserv
Fiserv, Inc. (NASDAQ:FISV) is the leading global provider of information
management and electronic commerce systems for the financial services
industry, driving innovation that transforms experiences for financial
institutions and their customers. Fiserv is ranked No. 1 on the FinTech
100 survey of top technology partners to the financial services
industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Wade Coleman
Director, Global
Communications
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Additional
Fiserv Contact:
David Carden
Senior Vice President
Bank
Solutions
Fiserv, Inc.
402-421-4211
david.carden@fiserv.com
Source: Fiserv, Inc.
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