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Eleven percent of FirstMerit active online banking users enrolled in
mobile banking within first week of launch
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FirstMerit implemented Mobile Money within 120 days, from project
start to launch
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Mobile Money selected due to strong product capabilities, roadmap and
ability to integrate with existing back-end systems
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), the leading global provider of financial services
technology solutions, announced today that FirstMerit Bank has launched
its mobile banking solution using Mobile
Money™ from Fiserv. After making the decision to launch its mobile
solution, FirstMerit moved decisively, completing the implementation
process from start to finish in 120 days. The new service launched in
early August, and within the first week approximately 11 percent of
active FirstMerit online banking users had enrolled. FirstMerit Bank is
a subsidiary of FirstMerit Corporation (NASDAQ: FMER), a $14.3 billion
diversified financial services company headquartered in Akron, Ohio.
"We were looking for a mobile banking solution that would integrate
easily with our existing systems and allow us to get up and running
quickly," said Julie Tutkovics, senior vice president and chief
marketing officer, FirstMerit Corporation. "The Fiserv project team was
very knowledgeable and made the implementation process a smooth one.
Fiserv also helped us develop a launch strategy via their adoption
marketing services program and put us in contact with other banks that
had already gone through the process, which was invaluable. The
tremendous customer adoption we've seen reaffirms our decision to launch
mobile banking."
FirstMerit is using Mobile Money FastTrackTM, an
off-the-shelf version of Mobile Money that enables financial
institutions to offer popular mobile banking features within a condensed
implementation timeframe. FirstMerit customers can access the new mobile
banking service via an AndroidTM, iPhone® or
Blackberry® application, or via SMS (text messaging). With
the FirstMerit mobile application and SMS texting, customers can view
account balances and history and find FirstMerit branches and ATMs. The
secure mobile application also allows users to transfer funds between
FirstMerit accounts. Beginning in September, users will be able to take
advantage of bill payment capabilities. More information is available at www.firstmerit.com/mobile.
FirstMerit selected Mobile Money due to the existing Fiserv product
capabilities and strong future roadmap, which will support the expansion
of FirstMerit mobile banking. While FirstMerit mobile banking is
currently available to online banking users, the bank plans to expand
their enrollment capabilities to ensure mobile banking is available to
offline customers as well.
"FirstMerit understands that mobile banking is quickly becoming a core
element of the customer relationship," said Erich Litch, division
president, Digital Channels, Fiserv. "Mobile Money FastTrack is
host-system agnostic, providing FirstMerit with the ease of integration
they needed, while enabling them to customize branding and
user-experience elements. These qualities allowed the bank to quickly
launch a highly functional solution that can grow along with their
customers' needs."
Available in licensed or hosted versions, Mobile Money from Fiserv is
the industry's most complete mobile banking and payments solution. For
information, visit www.fiserv.com/mobile.
Additional Resources:
About FirstMerit
FirstMerit Corporation is a diversified financial services company
headquartered in Akron, Ohio, with assets of $14.3 billion as of June
30, 2011 and 207 banking offices and 213 ATM locations in Ohio, Western
Pennsylvania and the Chicago area. FirstMerit Corporation provides a
complete range of banking and other financial services to consumers and
businesses through its core operations. FirstMerit ranked "Highest in
Customer Satisfaction with Retail Banking in the North Central Region in
a Tie" in the J.D. Power and Associates 2011 Retail Banking Satisfaction
Study(SM). Principal wholly-owned subsidiaries include: FirstMerit Bank,
N.A., FirstMerit Mortgage Corporation, FirstMerit Title Agency, Ltd.,
and FirstMerit Community Development Corporation.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of
information management and electronic commerce systems for the financial
services industry, driving innovation that transforms experiences for
financial institutions and their customers. Fiserv is ranked No. 1 on
the FinTech 100 survey of top technology partners to the financial
services industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Ann Cave
Senior Public Relations
Manager
Electronic Banking Services
Fiserv, Inc.
678-375-4039
ann.cave@fiserv.com
or
Additional
Fiserv Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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