Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
Virtual Banking Assistant incorporates industry-leading technology from Clinc
Virtual Banking Assistant from
Virtual Banking Assistant allows people to interact with their financial providers digitally as if they were speaking with another person. Consumers can ask about account and financial information, search for past transactions, view bills and more with real-time, contextual responses and the option to be transferred to live support when needed. In this way, customers get the support they expect easily and without waiting in a queue. In addition, the platform can provide actionable, proactive insights to help guide future spending and saving.
“Conversational banking is a natural evolution of the digital banking experience, for many customers and many types of interactions,” said
Rooted in Natural Language Processing (NLP), deep learning and AI technologies from Clinc, Virtual Banking Assistant is differentiated by a data-driven approach that doesn’t rely on rigid scripts, keyword matching or other traditional rules-based language. Trained on real examples, the software allows for a more fluid and flexible approach that can handle the messiness of spoken language and its varying contexts.
“Virtual Banking Assistant combines conversational AI and proactive insights within one dynamic platform, with the ability to scale as demand grows,” said
Offering an AI-based capability that’s aligned with evolving consumer expectations can help financial institutions reduce call center volume and costs, as well as maintain a competitive edge. Beyond its consumer-facing uses for retail banking, Virtual Banking Assistant also can support internal processes of HR and call routing, execute transactions for brokers and surface insights for wealth managers.
Virtual Banking Assistant is immediately and exclusively available to
“Fiserv has the vision, commitment to innovation and industry expertise required to bring this solution to a wider market,” said Dr. Lingjia Tang, co-CEO and co-founder of Clinc. “Consumers expect to do everything they want digitally—and banking is no different. Every moment in a customer’s journey matters, and a bank’s ability to serve its customers digitally with a meaningful, informative experience has become imperative. By integrating conversational AI into its suite of digital banking services,
In a world moving faster than ever before,
- Virtual Banking Assistant - fisv.co/VirtualBankingAssistant
Manager, Public Relations