Bank to offer customers upgraded digital banking capabilities that
make managing finances easier
SYDNEY & BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Bank of Sydney will work with
Fiserv to provide its consumer and small business customers with
enhanced digital banking capabilities. The bank will implement
DigitalAccess from Fiserv, an end-to-end solution hosted in a cloud
environment, to support all online and mobile applications,
infrastructure, and services offered by Bank of Sydney.
Bank of Sydney chose Fiserv in a competitive process to replace its
current digital banking platform. The new offering allows Bank of Sydney
to provide its customers with improved, reliable and secure digital
banking experiences via online or mobile channels. The bank will be able
to deliver new features and functionality to customers more quickly,
improving their ability to access banking services when and where they
choose. In addition, DigitalAccess easily integrates with the bank's
core account processing platform, Signature® from Fiserv.
"Our customers are increasingly tech-savvy, globally connected and
mobile. They want efficient and convenient ways to bank at their
fingertips," said Miltos Michaelas, CEO, Bank of Sydney. "We selected
Fiserv because they are a proven technology provider and offered a
flexible solution that can grow with us. With this upgrade, we can more
easily offer our customers the banking products and services they need
to help them reach their financial goals."
To implement DigitalAccess, Bank of Sydney will utilise Managed Services
from Fiserv. This service provides a team from Fiserv with expertise in
IT projects, analysis and testing of systems and process, and employee
training. The Fiserv team works directly with the bank's business and IT
teams to prioritise and sequence key deliverables and utilises a dynamic
working model to achieve key deliverables based on business needs. By
relying on the proficiency of global subject matter experts from Fiserv,
the bank can save time and reduce cost.
"Consumers and businesses expect to be able to manage their finances at
their convenience and through the device of their choosing," said Robert
Liong, managing director, Australia, New Zealand and Pacific Islands,
Fiserv. "With a continued focus on their digital banking services, Bank
of Sydney is delivering speed, ease and convenience to its customers
through solutions designed to fit their daily lives."
DigitalAccess provides an omnichannel, readily deployable solution and a
rich digital customer experience delivered via desktops, smartphones and
tablets. With a responsive user interface, it displays the most
appropriate interface based on the device the customer is using to
access banking services. Additional features include personal financial
management tools, online mobile phone top-up capabilities, biometric
authentication for payments and balance transfers, actionable push
notifications, and ATM and branch location searches.
Available to financial institutions outside the U.S., DigitalAccess is
designed to help meet the needs of new or growing financial institutions
that require a solution with packaged functionality that is easy to
deploy. DigitalAccess offers the agility to meet fast-changing business
and customer requirements, including the ability to scale as the
Across Asia Pacific, Fiserv solutions enable 75 clients in 13 countries,
including some of the largest banks in Australia, Thailand,
and Indonesia, to achieve best in class results. Fiserv provides a range
of solutions to clients through its more than 4,000 associates in the
region including offices in Sydney and Singapore.
Worldwide, Fiserv supports more than 12,000 clients in over 80 countries
with more than 23,000 associates and moves more than $1.5 trillion each
year on behalf of its clients.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. Learn more at fiserv.com.
About Bank of Sydney
Bank of Sydney has been operating in Australia under a full Banking
Licence since April 2001. With branches in Sydney, Melbourne and
Adelaide, we work closely and personally with our customers to
understand and exceed their individual needs, which fulfils our vision
to become Australia's only true relationship Bank.
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Bank of Sydney has a remarkable record of investing in and engaging with
the broader community as part of its corporate social responsibility
For further information go to https://www.banksyd.com.au/
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences that are in step with the way
people live and work today. For more than 30 years, Fiserv has been a
trusted leader in financial services technology, helping clients achieve
best-in-class results by driving quality and innovation in payments,
processing services, risk and compliance, customer and channel
management, and insights and optimization. Fiserv is a member of the
FORTUNE® 500 and has been named among the FORTUNE Magazine World's Most
Admired Companies® for four consecutive years, ranking first in its
category for innovation in 2016 and 2017. For more information, visit fiserv.com.
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Senior Manager, Public
Director, Public Relations
Source: Fiserv, Inc.
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