Bangkok Bank offers mobile banking applications designed to meet
customer needs and expectations, delivering financial services that
fit people's lives
Customers' money moves with them with easy peer-to-peer payments and
credit card payment alerts sent directly to their mobile device
The bank's Bualuang mBanking mobile application is now available on
the Apple Watch
SINGAPORE & BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Bangkok Bank Public Company
Limited, a leading Thai bank with approximately 17 million customer
accounts, is making financial services faster and easier with new mobile
banking functionality. With Bualuang mBanking, which is built on the
Mobiliti Edge™ mobile banking and payments platform from Fiserv, Bangkok
Bank customers now have the ability to access financial services via a
mobile phone, tablet or the Apple Watch. Additionally, the bank has
added mobile peer-to-peer (P2P) payments and advanced push notifications
and alerts that can be received directly through the app.
There is high demand for mobile banking services in the Thailand.
According to Nielsen, 90 percent of people in greater Bangkok have a
mobile phone; the numbers in smaller urban and rural areas are 84% and
78%, respectively. Utilising Fiserv solutions, Bangkok Bank is taking a
customer-centric approach to transform its digital banking products and
services and drive innovation in Thailand's banking market, focusing on
the mobile channel. The bank first began offering mobile banking in
2009, and the number of Bangkok Bank mobile users has grown to 1.3
million today. Extending availability via wearable devices is expected
to drive additional growth and adoption.
"We are focused on delivering feature-rich and easily accessible mobile
banking and payment services that make life easier and better for our
customers," said Chartsiri Sophonpanich, president, Bangkok Bank. "Over
the past several years, we have been working on shifting our product set
and culture to deliver leading digital experiences, and the mobile
channel has been central to our strategy to support more users and new
services. Our work with Fiserv has been a great success so far, enabling
us to allow our customers to bank where they want and move money with
With Bangkok Bank's P2P payments service, customers can make a payment
with just the recipient's phone number. The funds are deposited into the
receiver's designated account. Funds can be sent to anyone with a mobile
number and deposit account, even if they are not a customer of Bangkok
Bank. The P2P service provides a convenient payment between friends,
family, and others - like the ability to split a bill at a restaurant or
make a rent payment.
With "mAlert Services," Bangkok Bank customers are now able to opt-in to
receive push notifications so that they are proactively notified about
account details, payment reminders and security alerts. For example, a
customer might receive a weekly balance reminder or low balance alert,
or a credit card payment due alert, prompting them to log-in to mobile
banking and initiate payment.
"People are thinking about life, not financial services. Whether topping
up a transit pass, sending money to family or checking your balance,
banking and payments must be easy and convenient," said Marc Mathenz,
managing director, Asia Pacific, Fiserv. "Bangkok Bank has worked
collaboratively with Fiserv to deliver superior mobile banking services
and provide new digital experiences to its customers. Bangkok Bank is
committed to continuous innovation to meet and exceed the needs of
customers in their fast-moving lives."
Bangkok Bank implemented Mobiliti Edge as its mobile banking, alerting
and payments platform in 2013, from a Fiserv-supported solution that was
initially launched in 2009. Since that time, the bank has implemented a
continuous series of digital enhancements as part of its ongoing mobile
innovation program including mutual fund management, Scan-to-Pay for
bill payments and Quick Balance for instant, secure balances. Customers
can securely access their financial information and conduct transactions
via their choice of downloadable applications for Android, iPhone, iPad
and Windows or via their device's mobile web browser. Bangkok Bank also
utilizes Corillian® Online from Fiserv for an integrated
digital experience through online and mobile banking applications.
Available in licensed or hosted versions, Mobiliti from Fiserv is the
industry's most complete mobile banking and payments solution. Mobiliti
currently supports mobile financial services for more than 2,200
financial institutions and millions of consumers in North America, Asia,
the Pacific, the Middle East and Europe.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. Learn more at TheSpeedofLife.com.
Apple Watch, iPhone and iPad are trademarks of Apple Inc., registered
in the U.S. and other countries.
Android is a trademark of Google Inc.
Windows is a registered trademark of Microsoft Corporation in the
United States and/or other countries.
Fiserv, Inc. (NASDAQ: FISV) enables clients to achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
business insights and optimization. For more than 30 years, Fiserv has
been a global leader in financial services technology. This year, Fiserv
was honored to be named a FORTUNE® magazine's World's Most
Admired Company for the third consecutive year; in 2015 the company was
recognized among Forbes magazine's America's Best Employers. For more
information, visit www.fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160517006073/en/
Senior Manager, Public
Director, Public Relations
Source: Fiserv, Inc.
News Provided by Acquire Media