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North Carolina-based Members Credit Union chose Fiserv technology
platform and additional products to boost efficiency and customer
experience
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360-degree member views and tight integration of multiple products and
services cited as key decision factors
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The credit union also chose LynxGate and ConvergeIT: IVR from Fiserv
for switch gateway processing and interactive voice response
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial
services technology solutions and the leading provider of business
driven technology solutions for credit unions, announced today that
Members Credit Union, a $232 million institution serving more than
50,000 members in Winston-Salem, N.C., has selected the XP2®
account processing solution from Fiserv. The credit union cited the
ability to integrate multiple products and services with XP2 as an
important factor in its decision to choose Fiserv.
"XP2 was simply technologically superior to other solutions we
considered. The way the system shows all member account relationships
through a 360-degree view is just one example of how this modern account
processing platform provides the technological support that can help us
drive efficiency and improve member service," said Jack Braswell, Chief
Executive Officer, Members Credit Union.
Leaders of the credit union also said the XP2 account processing
solution offers advanced architecture and Internet-based technologies
that will give them flexibility to evolve their business to meet market
changes. Members Credit Union will also implement LynxGate®
for switch gateway processing and ConvergeIT®: IVR for
interactive voice response, which it says will add new features and
functionality to enhance members' service experience.
"With its advanced technology and established integration for a broad
range of our solutions for card services, online banking and more, XP2
demonstrates the Fiserv goal to deliver an enterprise-wide solution for
financial institutions from a single technology provider," said Naseer
Nasim, segment executive for XP2, Credit Union Solutions, Fiserv.
"Fiserv provides Members Credit Union and other organizations like it
with a total solution to support its business goals."
XP2 from Fiserv is a proven choice in account processing for credit
unions featuring a Microsoft® .NET Framework architecture
that is open at every tier and a member-centric design backed by an IBM®
DB2 relational database. With scalable technology and established
interfaces for a broad range of enterprise solutions, XP2 supports
credit unions' growth and drives operational efficiency. XP2 is
available via service bureau, in-house delivery or facilities management.
Fiserv is the U.S. market leader in account processing services for
financial institutions. One in three U.S. financial institutions rely on
Fiserv for account processing solutions and expertise.
Additional Resources:
About Members Credit Union
Members Credit Union has been providing personal financial services to
its members since 1953. The credit union is a full-service,
not-for-profit financial institution providing more than 470 companies
with financial services for their employees with administrative offices
in Winston-Salem, NC, and 18 branches throughout North Carolina. www.memcu.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry. Fiserv is driving innovation in
payments, processing services, risk and compliance, customer and channel
management, and business insights and optimization. For six of the past
eight years, Fiserv ranked No. 1 on the FinTech 100, an annual
international listing of the top technology providers to the financial
services industry. For more information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Fiserv Contact:
Alicia Bell
Director of Communications
Credit
Union Solutions
Fiserv, Inc.
469-287-3709
alicia.bell@fiserv.com
Source: Fiserv, Inc.
News Provided by Acquire Media