Fiserv, Inc.
Apr 3, 2018

Consumer Perspective is Key to Building Financial Institution Mobile Payments Strategy Says New Fiserv White Paper

Understanding consumer interactions across four pillars of mobile payments informs a purposeful plan for financial institutions

BROOKFIELD, Wis.--(BUSINESS WIRE)-- Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, has published a white paper outlining how financial institutions can build a mobile payments strategy that drives consumer engagement and lays the foundation for future growth.

The Four Pillars of Mobile Payments paper can be downloaded at

"As mobile payments continue to mature and adoption grows, understanding how consumers utilize these payments will enable financial institutions to anticipate future demand and build an intelligent payments strategy," said Tom Allanson, president, Electronic Payments, Fiserv.

Consumers currently are engaging in four pillars of mobile payment activity. They are paying other people, paying retailers and merchants in person and online, paying bills, and paying themselves by using mobile to transfer money from one account to another, withdraw cash and deposit checks.

In order to meet consumer expectations, drive adoption and enhance the user experience, Fiserv recommends financial institutions take a purposeful approach when developing a mobile payments strategy. To build a foundation for success, financial institutions can consider the following:

"In this era of rapid innovation, consumers are making mobile payments when and where it's more convenient than traditional methods," said Allanson. "Financial institutions that reduce friction for consumers in everyday tasks, such as paying friends, buying a cup of coffee, or withdrawing cash from an ATM, are positioned to succeed in this evolving space."

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. Learn more at

Additional Resources

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World's Most Admired Companies® for five consecutive years, recognized for strength of business model and innovation leadership. For more information, visit


Media Relations:
Ann Cave
Director, Public Relations
Fiserv, Inc.

Additional Contact:
Cristy Williams
Sr. Director, Public Relations
Fiserv, Inc.

Source: Fiserv, Inc.

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