Expansion marks third facility in the United States focused on
business process outsourcing, continuity planning for automotive lenders
and financial institutions
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, has opened its third Contact and Servicing Center,
expanding its business process outsourcing capacity by 22 percent into
Lake Mary, Fla. to meet the growing demand of automotive lenders and
financial institutions for customer care, collateral management and back
Fiserv has provided comprehensive BPO services to reduce clients'
operational costs for almost 30 years from Amherst, N.Y. Today, the
Contact and Servicing Centers in Amherst and Lake Mary are the human
touch points for more than one million accounts and even more borrowers,
handling more than 1.7 million inbound and outbound calls annually.
Multiple locations also better support business continuity planning.
"As regulatory and technology landscapes continue to change, successful
businesses are focusing on their core competencies and engaging a
trusted partner to handle both routine interactions and functions and
more comprehensive business continuity support," said Steve Bissett,
vice president, Client Services, Lending Solutions, Fiserv. "By
providing a layer of operational coverage, Fiserv enables its clients to
focus on growth strategies, planning for how to better serve the
borrowers of today and the needs of borrowers in the future."
In 2016, Fiserv expanded its first Contact and Servicing Center from one
location to two. In addition, the facilities began supporting webchat
and can accommodate seven languages to more conveniently meet borrowers
where they prefer to do business in the language they natively speak.
The Contact and Servicing Center also provides deposit and conversion
support to financial institutions, processing more than 4.7 million
lockbox payments in 2016.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. Learn more at TheSpeedofLife.com.
Business Process Outsourcing from Fiserv - https://www.fiserv.com/processing-services/lending-solutions/business-process-outsourcing.aspx
Lending Solutions for Automotive Markets - https://www.fiserv.com/resources/lending-solutions-automotive-markets-brochure.aspx
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences that are in step with the way
people live and work today. For more than 30 years, Fiserv has been a
trusted leader in financial services technology, helping clients achieve
best-in-class results by driving quality and innovation in payments,
processing services, risk and compliance, customer and channel
management, and insights and optimization. Fiserv is a member of the
FORTUNE® 500 and has been named a FORTUNE World's Most Admired Company
for four consecutive years. For more information, visit Fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170302005714/en/
Elizabeth McMillan, APR
Manager, Public Relations
Source: Fiserv, Inc.
News Provided by Acquire Media