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Neighbors Federal Credit Union chooses DNA to grow business services,
increase efficiency and better serve member needs
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Neighbors Federal Credit Union will integrate a host of complementary
Fiserv solutions with DNA, including DNAweb, Mobiliti and Popmoney
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The open architecture of DNA, access to best-in-class surround
solutions and the credit union's strong existing relationship with
Fiserv were key factors in the decision
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that Neighbors Federal Credit
Union, based in Baton Rouge, La., has selected the DNA™
account processing platform and a wide range of complementary Fiserv
solutions. The $704 million asset credit union will use its integrated
Fiserv platform to offer more convenient service and increased
flexibility to quickly deliver new products to its retail and business
members.
Celebrating its 60th year in operation, Neighbors Federal
Credit Union recently won a CUNA Member Benefits Top Performance Award
for providing exceptional financial value to its members. To extend this
tradition, the credit union needed a contemporary technology platform
that could help it increase efficiency and support members' growing
preference for digital channels. After a rigorous review of the
industry's leading vendors, Neighbors Federal Credit Union selected
Fiserv.
"Fiserv will help us move confidently into the future with an integrated
platform of leading solutions and a vision for tomorrow that is better
than any other in the industry," said Kathi Gill, president and CEO of
Neighbors Federal Credit Union. "DNA offers the advanced core technology
we need from a long-time partner we trust. The platform will help us
expand our business services and lending initiatives, providing even
more value to our members."
Recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality, DNA from Fiserv is the first open,
relationship-centered account processing platform built for
collaboration. Developed using contemporary, standards-based components,
DNA will provide Neighbors Federal Credit Union with 24/7 real-time
processing, scalability and robust retail, mortgage and business banking
capabilities.
The credit union will leverage the open architecture of DNA to deeply
integrate a complete package of Fiserv digital solutions, including
DNAweb™ consumer and business online banking, Mobiliti™ mobile banking
with mobile capture, Popmoney® personal payments and CheckFree®
RXP® bill payments. Combined, Neighbors Federal Credit Union
will use these solutions to provide its members the latest digital
banking experience.
The credit union will also use its digital channels to educate members
about relevant products using Next Multi-Channel Marketing from Fiserv.
This centralized marketing solution coordinates message delivery across
all channels, including the credit union's digital channels, Voice
Response telephone banking system, DNA teller system, and ATMs, to
ensure the right message is delivered to the right member at the right
time.
As Neighbors Federal Credit Union's needs evolve, it will have the
ability to add new functionality with integrated core extensions, called
DNAapps™. The credit union plans to create its own DNAapps using the
DNAcreator™ development toolkit and generate new revenue through their
sale on the DNAappstore™ online marketplace.
"Neighbors Federal Credit Union and Fiserv share a commitment to
providing exceptional service, making this partnership a natural fit,"
said Steve Cameron, president, Open Solutions Division, Fiserv.
"Neighbors Federal Credit Union's selection of DNA demonstrates the
trust this long-time Fiserv client has in our strategic partnership
model and in our vision for the future with DNA."
In addition to DNA and the aforementioned solutions, Neighbors Federal
Credit Union will also implement the CRM and Business Intelligence suite
for DNA, tMagic™ teller capture, Prologue™ accounting suite, Nautilus®
enterprise content management, Fiserv debit processing, and statement
and card production services. The DNA professional services team will
help the credit union get the most out of its Fiserv investment while
the Raddon Financial Group continues to provide trusted insights and
advice.
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise.
Additional Resources:
About Neighbors Federal Credit Union
Neighbors Federal Credit Union is a federally insured, not-for-profit
financial cooperative headquartered in Baton Rouge, La. Established in
1954, they are 73,000 members strong and have assets of $704 million.
For more information, visit www.neighborsfcu.org.
About Fiserv
This year, Fiserv, Inc. (NASDAQ: FISV) celebrates 30 years of leadership
in financial services technology. As one of FORTUNE®
magazine's World's Most Admired Companies, Fiserv is helping clients
worldwide achieve best-in-class results by driving innovation in
payments, processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Nixon
Senior Public Relations
Manager
Fiserv, Inc.
678-375-3744
julie.nixon@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Thought Leadership
& Communications
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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