BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that Fort Worth, Texas-based
national mortgage lender Colonial Savings, F.A. has selected the
LoanServ™ platform for its mortgage servicing technology needs. Colonial
Savings, one of the largest mortgage loan servicers in the U.S. with a
portfolio exceeding $22 billion, will convert its existing loan
servicing portfolio to LoanServ to enhance and broaden the services they
offer to customers. This includes the deployment of the LoanLink™
feature, a self-service web portal that enables borrowers to access and
update their loan information in real-time.
Using LoanServ from Fiserv, Colonial Savings will achieve a range of
business goals, including greater effectiveness, minimized risk, reduced
expenses and higher customer satisfaction, all contributing to increased
revenue and profitability growth. The flexible platform also enables
Colonial Savings to adapt rapidly to operational and marketplace
changes, as well as control the design and management of its workflows
across all delivery channels.
Despite its size, Colonial Savings remains highly focused on ensuring
that it meets the needs of a growing customer base. LoanServ from Fiserv
will support this customer-centric focus with issue tracking and
workflow capabilities that enable Colonial Savings to manage client
expectations and response times more efficiently while continuing its
current pattern of growth.
"Our decision to select LoanServ was based not only on our own needs,
but in Fiserv we saw a commitment to customer service that mirrored our
own philosophy around creating a more dynamic customer experience," said
Tim Neer, loan servicing director at Colonial Savings. "LoanServ will
help ensure that every Colonial Savings customer is rewarded with a
customer experience that is consistent, easy to access and creates a
high level of satisfaction."
LoanServ will allow Colonial Savings to implement automated loan
boarding for processing single or bulk transactions, and will handle all
point-in-time and real-time reporting with flexible fee structures and
payment options based on how borrowers manage their mortgage payments.
Colonial Savings will also be able to better manage its escrow
requirements and reporting, including support for defaulted loans.
"Colonial Savings is widely recognized for its dedication to putting
customers first," said Kevin Collins, president, Lending Solutions,
Fiserv. "At Fiserv, we share the same philosophy, and are confident that
the deployment of LoanServ will help Colonial Savings further improve
the customer experience and help them expand in the mortgage servicing
arena."
LoanServ from Fiserv is an integrated solution that consolidates support
for all retail loan products on a single platform, including mortgages,
home equity loans and lines of credit, personal loans and lines of
credit, closed-end and revolving installment loans and indirect
financing. It integrates all loan servicing processes and automates
payment processing, collections, default management, cashiering, escrow,
and investor accounting, and the rule-based workflow tools of LoanServ
let users define processes according to their own business needs.
Additional Resources:
About Colonial Savings, F.A.
Founded in 1952, the Colonial Family of Companies is a comprehensive,
national financial services company offering home mortgages with
retained servicing, personal and commercial banking services,
property/hazard insurance, life disability insurance and national
residential and commercial title services. Privately held and nationally
recognized, Colonial Savings builds relationships for the long term.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Wade Coleman
Director, Public
Relations
Fiserv, Inc.
678-375-1210
wade.coleman@fiserv.com
or
Additional
Contact:
Karissa Bursch
Public Relations Specialist
Fiserv,
Inc.
678-375-4603
karissa.bursch@fiserv.com
Source: Fiserv, Inc.
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