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Two community banks transform their enterprises with the DNA platform
and integrated solutions from Open Solutions, now part of Fiserv
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DNA implementations completed on schedule and within budget without
service disruptions
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DNA core platform provides the banks with a comprehensive, real-time
view into their customer relationships across all channels
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that First Federal of Bucks
County, based in Bristol, Pa., and United Community Bank, based in
Lawrenceburg, Ind., have implemented the DNA™
account processing platform from Open Solutions, now part of Fiserv. The
$678 million asset First Federal Bucks County and $523 million asset
United Community Bank both cited the real-time processing capabilities,
open architecture and intuitive design of DNA as factors influencing
their system selections.
"When we chose DNA, I knew we had a lot to look forward to, but now that
we're live on the platform, I'm truly amazed by the advanced,
user-friendly technology," said Karen Shinn, senior vice president of
Deposit Operations and Information Technology, First Federal of Bucks
County. "DNA is both flexible and easy to use, but most importantly, the
platform's customer-centric, real-time data model is helping us do what
we do best: deliver superior service every day across all channels."
Recognized
by industry leading analysts for its best-in-class technology, user
experience and breadth of functionality, DNA is the first open,
relationship-centered core banking platform built for global
collaboration. The platform employs a real-time, relational data model
designed around the person, not the transaction, so that First Federal
Bucks County and United Community Bank staff can securely view complete
profiles of their retail and commercial customers by person, product or
account. Account information is updated in real-time across all channels
so that customers can access up-to-the-minute balance and transaction
data at the ATM, over the phone, from a computer or on a mobile device.
"We have been extremely pleased with the results of our recent
conversion to DNA," said Mike McLaughlin, senior vice president of
Operations, United Community Bank. "The conversion process went smoothly
with a great team from Fiserv working closely with us throughout. The
open architecture of DNA will help United Community Bank continue our
growth and allow us to offer customers new products and technologies
with ease."
With the platform's open .NET architecture, First Federal Bucks County
and United Community Bank can easily enhance DNA with solutions from
Fiserv and other third-party partners. The banks have access to the
DNAcreator™ development toolkit, which allows bank IT professionals to
create and sell custom core extensions called DNAapps™ to other
financial institutions via the DNAappstore™. DNAappstore is the first
online marketplace for core innovation and global collaboration,
creating the potential for additional revenue through shared custom
applications.
To extend the power of DNA further, both First Federal of Bucks Countyand United Community Bank implemented Voice for telephone banking,
Document for electronic content management and Report for business
intelligence reporting. First Federal of Bucks County also implemented
Open Data for data warehousing while United Community Bank implemented
Credit Card for card portfolio management and Opencheck™ for outsourced
item processing with branch and merchant capture.
"First Federal of Bucks County and United Community Bank join a long
list of innovative financial institutions that have successfully
migrated to DNA," said Steve Cameron, president, Open Solutions
Division, Fiserv. "We look forward to helping these institutions deliver
best-in-class service to their customers."
Additional Resources:
About First Federal Bucks County
Founded in 1885 as a mutual thrift organization, First Federal of Bucks
County has assets of $678 million and operates 11 offices throughout
Bucks County. For additional information, visit www.firstfedbucks.com.
About United Community Bank
United Community Bank is the result of the April 1999 merger of two
institutions that together have served Southeastern Indiana for almost
200 years: Perpetual Federal Savings and Loan and Progressive Federal
Savings Bank. As of December 31, 2012, United Community Bank has assets
of $523 million and serves over 35,000 customers through its six
branches. Learn more at www.bankucb.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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