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Community-focused bank chooses DNA platform from Open Solutions, now
part of Fiserv, to gain a comprehensive view of customers across all
channels
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Integrated solutions for CRM, loan origination, item processing,
account analysis, self-service, EFT and document management to
complement DNA platform
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The DNA platform's open architecture and strong business intelligence
tools were key factors in the bank's decision
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Community Bank — Wheaton/Glen
Ellyn, based in Glen Ellyn, Ill., has selected the DNA™
account processing platform from Open Solutions, now part of Fiserv, to
better serve its 29,000 customers. The $355 million asset bank cited the
platform's tightly integrated complementary solutions, customer-centric
architecture and strong business intelligence tools as factors that will
help the bank increase efficiency and provide customers with more
relevant products.
"We were looking for a platform that could match our commitment to
relationship banking and quality service and we found what we were
looking for in DNA," said Scott Hamer, president and Chief Executive
Officer, Community Bank — Wheaton/Glen Ellyn. "The platform's open
architecture will enable us to easily integrate complementary solutions
from Fiserv, third-parties and developers of DNAapps™ to create a
unified banking platform built around the customer. We'll gain a
comprehensive view of our relationships across channels and products for
increased efficiency and deeper, more meaningful interactions."
Recognized
by industry leading analysts for its best-in-class technology, user
experience and breadth of functionality, DNA from Fiserv is the first
open, relationship-centered core banking platform built for global
collaboration. The platform employs a real-time, relational data model
designed around the person, not the transaction, so that Community Bank
— Wheaton/Glen Ellyn staff can securely view complete profiles of their
retail and commercial customers by person, product or account.
Integrated CRM and business intelligence tools help bank staff offer
relevant products and services during the onboarding process and
throughout each customer interaction.
With the platform's open .NET architecture, Community Bank —
Wheaton/Glen Ellyn can easily enhance DNA with solutions from Fiserv and
third-party partners. The bank will also have access to the DNAcreator™
development toolkit, which allows bank IT professionals to create and
sell custom core extensions called DNAapps to other financial
institutions via the DNAappstore™. DNAappstore is the first online
marketplace for core innovation and global collaboration, creating the
potential for additional revenue for the bank through shared custom
applications.
"With its selection of DNA, Community Bank — Wheaton/Glen Ellyn has
demonstrated its commitment to fully understanding its customers' needs
and providing quality products through state-of-the-art delivery
channels," said Steve Cameron, president, Open Solutions Division,
Fiserv. "The platform's open architecture, DNAappstore and full array of
integrated solutions will help Community Bank — Wheaton/Glen Ellyn adapt
to a changing market without sacrificing the efficiency and customer
service benefits of a tightly integrated platform."
To extend the power of DNA further, Community Bank — Wheaton/Glen Ellyn
will implement Activity Manager, Open Data, BI Dashboard, Report Writer,
Integrator™ and Leadbuilder™ for CRM and business intelligence;
Velocity™ for loan origination; Weiland Account Analysis™ for commercial
account analysis; Opencheck™: On Demand for outsourced item processing
with Merchant Capture and Consumer Capture; tMagic™ for teller capture;
Voice Response for telephone banking; Mobile for mobile banking; DNAweb™
for Internet banking; Bill Pay for electronic bill payment; Digital
Document for electronic content management and paperless statements;
Financial Accounting: Ledger for general ledger accounting; and Accel™
payments network, Debit Processing, and EnFact® Network Services for
fraud detection from Fiserv.
Additional Resources:
About Community Bank-Wheaton/Glen Ellyn
Community Bank - Wheaton / Glen Ellyn, a subsidiary of Community
Financial Shares, Inc. (CFIS), provides financial services to Wheaton,
Glen Ellyn and surrounding communities in DuPage County, Illinois. The
bank provides demand, savings and time deposits, loans, mortgage loan
origination for investors, cash management, electronic banking services,
Internet banking services including bill payment, Community Investment
Center services and debit cards to individuals, businesses, governmental
units and institutional customers. Learn more at www.cbwge.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Media Relations:
Julie Smith
Public Relations Manager
Fiserv,
Inc.
412-577-3341
julie.smith@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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