Number of mobile bill payments processed by Fiserv through its biller
direct solutions and MyCheckFree website tripled within the past 24
Research shows billers turning to the mobile channel to enhance both
the customer service and self-service experience, increase paperless
billing and meet customer demand for mobile access
Consumers cite time savings, anytime access and convenience as top
reasons they pay bills with a mobile device
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that the number of mobile bill
payment transactions processed through its biller direct solutions and
MyCheckFree® website, a direct to consumer payment portal,
tripled within the past 24 months, rising from about 4 percent of bill
payment transactions to about 15 percent. Biller direct solutions enable
consumers to receive and pay bills directly at the company's site, while
MyCheckFree enables consumers to receive and pay bills from multiple
companies at a single site.
"The rapid growth of mobile bill payments is having a significant impact
on billers," said Gwenn Bezard, Research Director, Aite Group. "Billers
of all sizes and across all verticals are responding to deliver better
mobile bill payment capabilities, with options such as mobile-optimized
websites and even company-branded apps, as more consumers turn to their
smartphones and tablets to conduct financial transactions."
The Biller Mobile Bill Pay Benchmark Study commissioned by Fiserv
indicates that billers are turning to the mobile channel to enhance and
extend customer service (94 percent), increase paperless billing (82
percent), increase customer usage of self-service (76 percent) and meet
customer demand (74 percent). Details of the study are available in the
free white paper "Mobile Bill Presentment and Payment: Creating Value
for Billers and Consumers," which can be downloaded at www.fiserv.com/mbpp.
From the consumer point of view, according to the 2012 Fiserv
Billing Household Survey, paying and viewing bills are the top
functions consumers would like billers to provide via a mobile browser
or app. The top reasons consumers paid bills through a mobile device
were: it saves time (50 percent), provides anytime access (44 percent)
and offers on-the-go convenience (43 percent).
Mobile Billing and Payment from Fiserv gives billers, including
utilities, credit card companies, insurers, auto lenders and more, the
ability to offer customers multiple mobile interactions including:
Viewing and paying bills via a mobile-optimized website;
Viewing and paying bills via biller-branded apps for Android™ and Apple®
Paying bills and receiving reminders and alerts via text message;
Viewing and paying bills via MyCheckFree apps for Android and Apple
Fiserv is a single source for mobile billing and payment options such as
card funded payments and expedited payments, and can offer additional
capabilities to help billers make the most of the mobile channel, such
as geo-location of walk-in payment locations. Mobile Billing and Payment
solutions from Fiserv have each been tested with consumers to ensure a
superior user experience tailored for the mobile device through which it
is accessed. Each solution is also designed to provide billers with a
consistent appearance and user experience across channels — including
online, tablet and mobile.
Billing organizations, of every size and across all verticals, are
operating in a customer preference-driven landscape. The mobile channel
complements other billing and payment channels, delivering greater
choice for customers. Billers have reported that incorporating mobile
bill presentment and payment solutions can help them increase adoption
of lower cost paperless electronic billing.
"Mobile devices are in almost everyone's hands today, and consumers have
embraced a digital mobile lifestyle that extends to daily tasks
including receiving and paying bills," said Michelle Flint, general
manager of electronic billing, Biller Solutions, Fiserv. "Fiserv is
aggressively investing in new mobile research and product development to
equip billing organizations to harness the opportunities of the mobile
channel while also effectively managing its complexities."
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
Director, Public Relations
Director, Public Relations
Source: Fiserv, Inc.
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