Mastercard Decision Intelligence Reduces False Declines, Eases
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, announced today it is offering Mastercard®
Decision Intelligence™, a comprehensive decision
and fraud detection service. Financial institutions working with Fiserv
will benefit from this service, which helps them increase the accuracy
of real-time approvals of genuine transactions, reduce the number of
false declines and improve the overall cardholder experience.
Fiserv is the first processor to offer Decision Intelligence to its
financial institution clients. Decision Intelligence uses artificial
intelligence technology to provide a predictive score by applying
thousands of data points and sophisticated modeling techniques to each
transaction - helping issuers make more informed authorization decisions.
"Minimizing the risk of financial losses while avoiding declining
genuine consumer transactions requires delicate balance," said Patrick
Davie, Vice President, Card Services, Fiserv. "False declines can damage
the relationship with cardholders, so evaluating multiple factors,
including information about the consumer, merchant and issuer,
throughout the shopping experience can enhance that cardholder
experience and approve more genuine transactions, without increasing
Fiserv research shows that the number of active cards after two or more
false positive denials drops by an average of 20 percent over a
six-month period following the last false positive denial. This suggests
that around 20 percent of cardholders may stop using the card altogether
after two or more false declines. Moreover, the average monthly spend
per card after two or more false positive denials drops by 15 percent on
average over a six-month period after the last false positive denial, as
compared to cards that did not experience any false declines.
Decision Intelligence differs from other decision-scoring products,
which are focused primarily on risk assessment and work within
predefined rules. Instead, Decision Intelligence takes a broader view in
assessing, scoring and learning from each transaction. That score then
enables the card issuer to apply the intelligence to the next
transaction. The technology behind Decision Intelligence examines how a
specific account is used over time to detect normal and abnormal
spending behaviors. It leverages information such as customer value
segmentation, risk profiling, location, merchant, device data, time of
day, and type of purchase made.
In a world moving faster than ever before, Fiserv helps clients deliver
solutions in step with the way people live and work today — financial
services at the speed of life. Learn more at fiserv.com.
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For more than 30 years, Fiserv has been a trusted leader
in financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World's Most Admired
Companies® for five consecutive years, recognized for
strength of business model and innovation leadership. For more
information, visit fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180306005515/en/
Public Relations Manager
Sr. Director, Public Relations
Source: Fiserv, Inc.
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