Responding to member feedback, credit union sharpens its digital
focus with an eye toward easy and engaging experiences
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ:FISV), a leading global provider of financial services
technology solutions, today announced that Affinity
Plus Federal Credit Union has selected Fiserv to help meet the
demand among its members for intuitive and reliable digital self-service
banking capabilities. The credit union will implement the Architect
digital banking solution from Fiserv as part of its multi-channel
approach to supporting members in branches, over the phone, and through
Affinity Plus selected Architect as the right platform to help meet
members' requests for a robust digital banking experience. The credit
union valued the fact that Fiserv has worked with a landscape of credit
unions in similar situations.
"Our members let us know they want a simple, intuitive, reliable and
improved way to bank with us digitally," said Dave Larson, president and
CEO, Affinity Plus Federal Credit Union. "Fiserv shares our vision for
the experience we want to provide for our members, and they have the
size and expertise to provide the selection of capabilities we need to
The Architect platform chosen by Affinity Plus supports the
member-experience principles that drive the credit union's mobile-first
strategy. Architect enables online, mobile, and tablet banking,
facilitating a seamless user experience across channels. The platform
can also be customized by the credit union, giving Affinity Plus the
opportunity to put the precise needs of its members first.
Architect will allow Affinity Plus to deliver digital self-service
banking to more than 130,000 online and mobile members.
"For many members, their primary way of engaging with the credit union
is through digital channels," said Kevin Schultz, group president,
Digital Banking, Fiserv. "Because of this, people place high value on
the digital banking experience. That experience can be a differentiator
for credit unions like Affinity Plus that deliver capabilities that are
in step with the way people live their lives."
Architect is part of the Fiserv portfolio of digital solutions that
delivers robust digital banking and electronic payments functionality.
The solution features a software development kit (SDK) that gives
financial institutions the control to customize and expand the solution
when and how they want.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. For more information,
About Affinity Plus Federal Credit Union
Affinity Plus Federal Credit Union is a not-for-profit, financial
cooperative that puts people first above profits. Members of Affinity
Plus receive maximum value through competitive rates, minimal fees, and
unique, member-centric products and programs. Affinity Plus has 28
branches located throughout the state of Minnesota. With over $2 billion
in assets, Affinity Plus is based in St. Paul and is owned by more than
185,000 members. Additional information is available at www.affinityplus.org
or by calling (800) 322-7228.
Fiserv, Inc. (NASDAQ:FISV) enables clients worldwide to create and
deliver financial services experiences that are in step with the way
people live and work today. For more than 30 years, Fiserv has been a
trusted leader in financial services technology, helping clients achieve
best-in-class results by driving quality and innovation in payments,
processing services, risk and compliance, customer and channel
management, and insights and optimization. Fiserv is a member of the
FORTUNE® 500 and has been named among the FORTUNE Magazine
World's Most Admired Companies® for four consecutive years,
ranking first in its category for innovation in 2016 and 2017. For more
information, visit fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170614005615/en/
Director, Public Relations
Elizabeth McMillan, APR
Source: Fiserv, Inc.
News Provided by Acquire Media